Cancellation and Refund Policy

Last updated: January 6, 2026

1. Overview

AomProuddyogiki is committed to providing high-quality technology services. This Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refunds may be processed.

2. Service Categories

2.1 Project-Based Services

Includes web development, mobile app development, and custom software solutions.

2.2 Consulting Services

Includes technical consulting, project planning, and advisory services.

2.3 Maintenance Services

Includes ongoing support, updates, and maintenance packages.

3. Cancellation Rights

3.1 Pre-Project Cancellation

If you cancel a project before work has commenced, you will receive a full refund of any payments made, minus any administrative fees not exceeding 5% of the total project value.

3.2 During Development

Cancellation during active development will be subject to the following conditions:

Work completed up to 25%: 75% refund
Work completed 26-50%: 50% refund
Work completed 51-75%: 25% refund
Work completed over 75%: No refund (project completion required)

3.3 Maintenance Services

Maintenance services can be cancelled with 30 days written notice. Refunds will be prorated for the remaining period.

4. Refund Processing

4.1 Refund Timeline

Approved refunds will be processed within:

7-10 business days for credit card payments
14-21 business days for bank transfers
30 days for international payments

4.2 Refund Method

Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.

5. Non-Refundable Items

The following are not eligible for refunds:

Third-party software licenses or subscriptions
Domain registration and hosting fees (non-refundable by providers)
Consulting fees for completed work
Training or workshop fees (unless cancelled 48 hours in advance)

6. Dispute Resolution

6.1 Initial Review

All refund requests are reviewed by our project management team within 5 business days.

6.2 Escalation Process

If you disagree with our initial decision, you may request a review by our senior management within 10 business days of the initial response.

6.3 Final Resolution

All decisions made by senior management are final and binding.

7. Force Majeure

In cases of force majeure (natural disasters, pandemics, etc.), standard cancellation terms may be adjusted at our discretion to ensure fair treatment of all parties.

8. Changes to Policy

This policy may be updated periodically. Changes will be communicated via email and posted on our website.

9. Contact Information

For cancellation or refund requests, please contact:

Email: refunds@aomprouddyogiki.com
Phone: +91-XXXXXXXXXX
Address: [Your Business Address]

Please include your order number, reason for cancellation, and any relevant documentation.